Satisfying our customers is not simply a goal at BLU Pencil, but a business philosophy. We also realize that under rare circumstance, a customer may not be satisfied with the editing service we have supplied. In such instances, we will always work with a customer to attempt a resolution (e.g. attempt further editing, discuss the intent with the author, etc.). However, in the event of a situation where the customer is still not satisfied, we will refund 100% of all costs that the customer as incurred.

BLU Pencil is always willing to work with any customer on a project that is no older than 30 days. However, BLU Pencil realizes there can be extenuating circumstances and reserves the right to authorize customer service beyond 30 days from the invoice date.

In the event of an irresolvable project that is less than 30 days from the original invoice date, it is at the sole discretion of the customer whether they wish to receive a refund or credit toward another project. Credit card transactions must be refunded to the card that was utilized in the original transaction. After 30 days, only credit to future projects is offered.

To request attention and/or refund from BLU Pencil, you'll simply need to contact our service department at service@blu-pencil.com. A representative will assist you, responding within 1-2 business days.